Internet Keeps Disconnecting

Last updated: July 23, 2026 · 5 min read

Why Does My Internet Keep Dropping?

Your internet connection drops for a handful of simple reasons. Let’s walk through the most common ones, from easiest to fix to most complicated.

First, check your cables. A loose cable at the wall or router causes disconnections every time. Wiggle each cable gently. If any feel loose, unplug them completely and plug them back in until you hear a click. This fixes the problem about half the time.

Second, your router might be overheating. Routers are small computers that run 24 hours a day. They get hot. If yours sits in a closed cabinet or has dust on top, it may be shutting down to cool off. Feel the top of your router. If it’s very warm to the touch, that’s your problem.

Third, too many devices can overwhelm an older router. According to AARP, 91% of adults 50+ now own a smartphone, yet many still struggle with everyday tech problems. If you have phones, tablets, smart TVs, and computers all connected, your router may not handle the load.

Fourth, your internet provider may have issues in your area. This happens more often than companies admit. The problem isn’t in your home at all.

How Do I Fix My Internet Connection That Keeps Cutting Out?

Here are the steps that fix most internet problems. Try them in order. Don’t skip steps, even if they seem too simple.

1. Restart your router and modem: Unplug both devices from the wall. Wait 30 full seconds. Plug the modem in first, wait for all lights to turn on, then plug in the router. This clears out glitches in the system. Don’t worry if it takes two minutes for everything to come back online.
2. Check every cable: Look at the cable running from the wall to your modem. Look at the cable from the modem to the router. Make sure each one clicks firmly into place. If you see any bent pins or damaged plastic, that cable needs replacing.
3. Move your router to open air: Take it out of any cabinet or closet. Place it on top of a desk or shelf, away from walls. Keep it away from your TV, microwave, and metal filing cabinets. These things block the signal.
4. Update your router: Some routers need software updates to work properly. Check the sticker on your router for the brand name and model number. Go to the manufacturer’s website and look for “support” or “downloads.” If this feels too complicated, that’s okay — skip to step 5.
5. Call your internet provider: Use your cell phone to call the number on your internet bill. Tell them your connection keeps dropping. Ask if there’s an outage in your area. Sometimes they can reset your connection from their office, which solves the problem instantly.

Most people fix their problem with step one or step two. You’ve got this.

Could My Router Be Too Old?

Yes, routers get outdated. If yours is more than five years old, it may not handle modern internet speeds or the number of devices in your home.

Here’s how to tell if age is the problem. Count how many devices connect to your WiFi. Include every phone, tablet, computer, smart TV, and voice assistant like Alexa. If that number is eight or more, and your router is old, you’ve found your issue.

Old routers also struggle with video calls and streaming services. If your connection drops mostly during Zoom calls with grandchildren or while watching Netflix, your router can’t keep up.

You can buy a new router at any electronics store for about $50 to $100. Or call your internet provider and ask if they offer a router upgrade. Some will send you a new one for free or a small monthly fee.

What If My Computer Says “Connected” But Nothing Loads?

This is frustrating because your computer insists everything is fine, but websites won’t open. The connection exists, but data isn’t moving through it.

First, try a different website. Type “google.com” into your browser. If Google loads but other sites don’t, those specific sites may be down. That’s not your problem to fix.

Second, forget the WiFi network and reconnect. On Windows, click the WiFi icon in the bottom-right corner. Right-click your network name and choose “Forget.” Then reconnect by clicking the network name and entering your password again. On a Mac, open System Preferences, click WiFi, and remove the network, then add it back. This forces your computer to make a fresh connection.

Third, check if other devices have the same problem. Try your phone or tablet. If they work fine, the problem is with that one computer, not your internet. You may need to update your computer’s WiFi adapter. Microsoft’s official guidance walks through WiFi troubleshooting for Windows computers.

Should I Worry About Security When My Internet Drops?

Occasional disconnections don’t mean someone hacked your network. Real security problems show different signs: strange charges on your credit card, emails you didn’t send, or new devices appearing on your WiFi network that you don’t recognize.

That said, when you’re reconnecting everything, it’s a good time to change your WiFi password if you haven’t in over a year. Make it at least 12 characters long with a mix of letters and numbers. Write it down on paper and keep it somewhere safe in your home.

For more information on staying safe online, AARP’s technology advice page offers clear guidance written specifically for older adults.

When Should You Ask for Help Instead of Fixing It Yourself?

Some internet problems need professional help. You should call for support if:

• You’ve tried every step above and nothing changed
• Your internet provider says everything looks fine on their end, but you’re still disconnecting
• You’re not comfortable unplugging and moving equipment
• You suspect your router needs replacing but don’t know which one to buy

The good news is you don’t need someone to visit your home. Our WiFi and internet help service can connect to your computer remotely and fix most problems while you watch. We’ll test your connection, check your settings, and walk you through any steps you need to take. No judgment, no rushing, just patient help.